Rich is a career fire captain and PIO with over 23 years in both the career and volunteer fire service. Rich specializes in social media for the fire service and all things PIO. Rich has been published in FireHouse Magazine and is the Editor-in-Chief of Firefightertoolbox. He also has in-depth knowledge and experience with mass casualty incidents and flammable liquid/ foam operations. Ask Rich questions below or email him at [email protected] You can also follow Rich on Twitter @richgardiner70.