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Poison control centers are organizations that are available to the private or public sector. For emergency services, dispatchers are able to use this resource to give pre-arrival instructions to the caller or to relay patient care instructions and treatment recommendations to...

There are many different kinds of calls that responders may request a utility company. A vehicle could have struck a pole, there could wires arcing due to a storm, or a private contractor may have hit a gas line. When you respond to a call that needs electrical, gas, or telephone...

What is the Language Line? Language Line is a private service that many PSAPs (Public Safety Answering Points), or dispatch centers, utilize. In the 911 environment, it is a linguist that can identify the language of the caller and translate between the dispatcher and caller when...

In part 1 we discussed the reasons why your department needs a social media policy. In part 2 we will explore how to develop this policy and discuss some of the important items you should always include in your policy. Social media for the fire service is a venture that needs to...