• Home
  • About FFTB
    • The Mission
    • Start Here
    • Disclaimer
  • The Team
    • Contributors
    • Photo Contributors
    • Guest Contributors
    • The Original Crew
  • Contact
facebook
twitter
youtube
google_plus
email
  • Start Here
  • PODCAST
    • About The Podcast
    • Podcast Episode Pages
    • Podcast on iTunes
    • Podcast Official Sponsors
    • Podcast Sponsorship
  • 5 Min Clinics
    • 5 Minute Engine Co Clinic
    • 5 Minute Truck Co Clinic
    • 5 Minute Officer Clinic
    • 5 Minute Clinic Series
  • Product Reviews
  • Articles
    • Eng Co
    • Truck Co
    • Co Officer
    • Safety & FF Rescue
    • General
      • Social Media/ Public Relations
      • FF Communications
      • Art & Science of Firefighting
      • Life Skills
      • Hazardous Materials
      • Rescue Operations
      • Special Operations
        • Marine Operations
        • Airport Fire & Rescue Operations
  • Health & Fitness
  • FF Mindset
BREAKING NEWS
3 Rule Outs of the Medical Patient
“TOP 10” Fire Station Functional Fitness Training Equipment – Part 2
“TOP 10” Fire Station Functional Fitness Training Equipment – Part 1
Keys to Conducting Comprehensive Feedback to Firefighters
3 Keys to Truck Check Success
The 3 Best Types of Workouts for Firefighters – Part 3
PWR Training Sandbag – Product Review
The 3 Best Types of Workouts for Firefighters – Part 2
3 Ways Firefighters can Reduce the Chance of a Back Injury
The 3 Best Types of Workouts for Firefighters – Part 1
Practice How You Play
How to Execute the Proper Kettlebell Swing
What Every Firefighter Needs to Know About NFPA 1583
5 Exercises to Improve Grip Strength for Firefighters
6 Ways Firefighters can Use Exercise Progressions and Regressions
3 Workout Tips for the Volunteer Firefighter
074 – Introduction to Firefighter Functional Fitness
Firefighter Functional Fitness – 7 Tips for Planning Weekly Workouts
The 3 Cornerstones of Firefighter Fitness Success
8 Must-Do Exercises for Serious Firefighter Functional Fitness

Fire Officers Need To Be Good Listeners?

Posted On 01 Aug 2015
By : Rich Gardiner
Comment: 0

To be an effective listener as an officer, we must be able to mentally process multiple requests, opinions and thoughts at the same time and come up with a firm solution or answer. Sure, we are all used to this on the fireground; but the role of an officer expands to much more than just the fireground. This is where we will focus our discussion.

When a firefighter approaches us, we must stop what we’re doing, sit down and hear them out. Whatever may be on their mind is certainly important enough for them to come to us for help.

Is it trivial?

It’s not for you to decide. Nor does it really matter.

It’s for us to listen and help find a solution no matter what it is. In some cases, it may be that the firefighter just wants to talk to someone about personal issues. It may even involve a training concept or other ideas the firefighter has to make the station or shift function better. Whatever it is, take an interest and give them your undivided attention. They may be on to something and you may miss it if you’re not actively listening.

Listen

Listening is key to making informed decision to help the employee. Pay attention to what the firefighter is saying. A good officer will remain fair, objective, unbiased and consistent.

As you listen, remember to take notes of what is being discussed. You may need to follow-up on some items. Having notes will help you refer back without having to involve the firefighter again. This shows that you are actually involved in the conversation and are vested in helping them.

Follow-up

Remember to follow-up. If you are concerned over the firefighter’s problem or what the progress is of a project they are working on, check in on them and see how things are going. This is still considered listening.

As an officer, there is a fine line between being the friend of the firefighter and being their supervisor.

If a firefighter is coming to you with personal issues or work-related problems, they may not only want someone to listen to them as a friend. They may also be seeking help from you as their officer. Effective listening involves recognizing the need for interventions and resources that you as an officer can secure.

Care

Lastly, just stop and ask your crew or the personnel hanging out at the station how they are and how things are going with work and even home.

Show that you care, because you should. Listen to what they have to tell you. You will gain a whole new perspective and insight on your crew, station, and maybe even yourself.

Check out Fire Officer = Natural Born Leader?

 

Image Courtesy of John Gallagher

About the Author
Rich is a career fire captain and PIO with over 23 years in both the career and volunteer fire service. Rich specializes in social media for the fire service and all things PIO. Rich has been published in FireHouse Magazine and is the Editor-in-Chief of Firefightertoolbox. He also has in-depth knowledge and experience with mass casualty incidents and flammable liquid/ foam operations. Ask Rich questions below or email him at [email protected]. You can also follow Rich on Twitter @richgardiner70.
  • google-share
Previous Story

Fire Officer = Natural Born Leader?

Next Story

Adapting Our Approach to Violent Events (Active Shooters) as Firefighters/EMS

Search Site

Archives

DOWNLOAD FREE REPORT

Popular Posts

FirefighterToolbox Podcast

FireFighterToolbox Podcast (Internet Radio Interview Show)

48 Comments

Top 6 Reasons To Use A 2-1/2" Handline

29 Comments

The Role Of The Second Due Engine - Part 2

18 Comments
Copyright 2013-2017 FirefighterToolbox.com All Rights Reserved.